Privacy Policy

This Privacy Policy explains how Restec ("Restec," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, submit a lead form, contact us, request a quote, or receive communications from us (including SMS/MMS text messages, phone calls, and emails). Restec operates under the legal entity RESTEC INC, doing business as RESTEC KITCHEN INC.

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1) Who We Are

2) What Information Is Collected

We collect information you provide directly and information collected automatically when you interact with our website, funnels, lead forms (including those hosted on Facebook and Instagram), or communications.

• SMS Opt-In Data: When you opt in to receive SMS from us, we collect your name, phone number, and other contact details you provide.
• Lead Form Data: Information you provide through web forms, quote requests, and lead ads (such as name, email, phone, business name, business type, equipment needs, and other details you choose to share).
• Message Activity: We collect message activity such as sent/received messages, delivery status, and opt-in/opt-out records.
• Technical Data: Technical details like IP address, device type, browser, and usage analytics may be collected when you use our forms or website.
• Third-Party Platform Data: When you submit a lead form on Facebook or Instagram, Meta shares with us the information you chose to provide along with your answers to our form questions.

This information is used only to send relevant messages, respond to inquiries, prepare quotes, schedule appointments, provide customer support, and operate our services.

3) How User Data Is Used

• We collect and use personal data such as phone numbers, email addresses, and message interactions solely to deliver communications requested by the user and to respond to inquiries about our products and services.
• This data is used for messaging delivery, consent management, quote preparation, order fulfillment, and compliance with carrier and legal regulations.
• User information is not sold or shared with third parties for marketing purposes.

4) SMS Opt-In Consent

5) Facebook & Instagram Lead Ads

We advertise on Meta platforms (Facebook and Instagram) and may use Meta's Lead Ads / Instant Forms feature to collect information directly within those platforms. When you submit one of our lead forms, Meta shares with us the information you chose to provide, which may include your name, email address, phone number, business name, and your answers to our qualifying questions. We use this information to contact you by phone, email, and text message about the products and services you expressed interest in, consistent with this Privacy Policy. Meta's own collection and use of your information is governed by the Meta Privacy Policy, not by this Policy. Restec is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc.

6) Cookie & Tracking Practices

• We use cookies and similar tracking technologies (including advertising and analytics pixels such as the Meta Pixel) to improve website functionality, analyze usage, measure ad performance, and enhance user experience.
• These technologies may collect information such as IP address, browser type, device, and pages visited.
• We may use advertising tools that allow us to show you relevant ads on third-party platforms based on your activity on our sites.
• Users can manage or disable cookies through their browser settings at any time. Disabling cookies may affect site functionality.

7) Data Security and Handling

• We implement appropriate technical and organizational security measures to protect user data from unauthorized access, misuse, or disclosure.
• Personal information is accessed only by authorized personnel and is used strictly for its intended purpose.
• Data is retained only as long as necessary to fulfill business, legal, and regulatory requirements.
• No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) User Rights

• Users have the right to access, update, or request deletion of their personal information at any time.
• Users may opt out of marketing communications or withdraw consent where applicable. Reply STOP to opt out of texts, or use the unsubscribe link in any marketing email.
• Requests related to data rights can be submitted by contacting us directly using the information below.

9) Mobile Info Sharing Statement

10) How We Share Information

• Service providers that perform services on our behalf (e.g., communications, hosting, CRM/support tools, analytics, payment processing, financing partners, logistics), only as needed to provide those services.
• Legal reasons if required by law, subpoena, or to protect rights and safety.
• Business transfers (e.g., merger/acquisition or sale of assets), where permitted by law.
• With your consent for any other purpose disclosed to you at the time we collect the information.

We do not sell your personal information.

11) Children's Privacy

Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above indicates when it was last revised. Your continued use of our services after changes are posted constitutes acceptance of the revised Policy.

13) Contact Us

RESTEC INC
DBA: RESTEC KITCHEN INC
1601 N Congress Ave, West Palm Beach, FL 33409
Email: [email protected]
Phone: +1 (561) 786-7497
Website: www.restecus.com